As described below, we use the information we collect from school administrators, teachers, support staff, parents, guardians, and students in connection with their use of our Products, to provide the Products and related services to our users, to inform and improve support services our users provide to students, and to enhance our Products. We do not use information that identifies an individual or relates to an identifiable individual (“Personal Information”) for any other purpose.
Information We Collect
In providing our Products, we and our service providers may collect the following:
- Information submitted by a user about himself or herself, such as first and last name, email address, photo and other profile information, and username and password.
- Information submitted by a user about the students in a particular school or classroom, such as first and last names, student ID numbers, usernames and passwords, gender and other demographic information, learning level, special needs, test scores, behavior, attendance, case notes and other performance related data. Sometimes schools, school districts, or community-based organizations with which we work permit us to access a database from which we retrieve this information. We may combine information about a student with information about his or her school or an organization that provides the student with services, such as its location.
- Information about a student’s parent or guardian, such as names and email addresses. This information may be submitted by a user (e.g., a teacher, administrator, or the parent or guardian), and we may associate it with the student’s information.
- Information and content submitted by a school administrator or teacher, such as student support plans and notes.
- Information and content submitted by a student using our Products, such as notes, responses to questions, activities, assessments, and assignments. Depending on the Product, a student’s notes and responses may be provided through open text fields, voice recordings, photographs, or video recordings.
- For certain of our Products, the name and email address of an individual to whom a user wishes to send content from the Product. We use the information only to send the message.
- Information from and about the user’s device, such as device type, browser type and version, operating system name and version, IP address, and referring URL. We collect this information automatically when a user accesses our services, to help us understand usage, diagnose problems, administer our Products, and provide support.
- Information collected through pixel tags (also known as web beacons and clear GIFs) or other, similar technologies to track how a user navigates through our Products, so that we can understand, for example, what links are clicked and what content is accessed and for how long. This information allows us to improve our user interface and create a better product, such as by making commonly accessed content easier to reach or by more prominently displaying content that has been less frequently accessed.
How We Use the Information We Collect
In addition to the uses described above, and subject to any restrictions imposed by applicable law or our agreement with our customer, we may use and disclose the information we collect:
- To provide our customers with the products and services they have requested.
- To permit our customers and their authorized end users to tailor and optimize the use of our Products to the needs of a particular school, classroom, or student.
- To permit school administrators and teachers to review students’ work, monitor students’ performance, attendance, behavior, and progress, and otherwise support students’ academic performance and personal development.
- So school districts can permit parents and guardians to review their children’s work and monitor their performance and progress.
- So school districts can offer students immediate feedback and continuous support, permit them to access information shared by their teachers and support personnel, suggest other content or activities for them, help them track their own progress and maintain a file of their work.
- To personalize user experience, such as displaying his or her name on the user dashboard or permitting a student to view a profile picture of his or her teacher, administrator, or other support staff personnel.
- For analytics purposes, to understand how our Products are accessed and used, and how they perform, so that we may improve upon their design and functionality and otherwise develop and improve upon our products and services. We also develop analytics studies that contain only aggregate information that does not permit the identification of any individual user or organization. We may disclose these studies to third parties, including to market our products and services to them.
- To provide our customers, as well as their administrators and teachers with various types of reports, such as reports detailing the performance and progress of a particular school district, school, classroom, or student.
- To communicate with administrators, teachers, students, and parents or guardians, subject to any communications preferences they express.
- To ensure that our Products run properly and are presented optimally, and for Product improvement.
- To diagnose problems, troubleshoot issues, and provide maintenance and support.
- To calculate the royalties due to the owners of content appearing in our Products.
We may use non-personal information collected from the users of our Products for any reason, subject to any restrictions imposed by applicable law or our agreement with our customer.
How We Disclose Personal Information We Collect
We may disclose non-personal information collected from the users of our Products for any reason, subject to any restrictions imposed by applicable law or our agreement with our customer. We do not, however, disclose any personal information about the users of our Products to any third party, except:
- As directed by our customer to which the information relates.
- To our third-party service providers, who provide services such as website hosting and customer service, to permit them to provide those services to us.
- To the extent we believe necessary or appropriate to comply with legal process or to respond to requests from government authorities.
- To the extent we believe necessary or appropriate to protect our rights, safety, or property and/or that of our affiliates, our customers, our users or others.
We use physical and technological security measures to protect personal information both online and offline from unauthorized access and against illegal manipulation, processing, accidental loss and damage. In addition, Intellispark encrypts all data in transit and at rest.
We will retain your data for as long as you remain a customer and for at least 30 days thereafter, maintain a subscription or agreement, or as otherwise necessary. We will also retain your data as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, comply with applicable industry standards, and in accordance with disaster recovery procedures.
The law may permit students and their parents or guardians to access certain of their own information. If you would like to seek such access, please contact your school, school district, or other organization that provides you access to our Products.
The school, school district, or organization that provides you with access to our Products may allow students or their parents or guardians to opt out of using our Product. If you would like to opt out, please contact that school, school district, or organization.
Updates to the Policy
Inquiries regarding data collection or privacy practices for such products or sites should be directed to: firstname.lastname@example.org.
Last updated: December 18, 2019